Terms and Conditions
Welcome to Blick Hosting!
These terms and conditions outline the rules and regulations for the use of Blick Hosting's Website, located at https://BlickHosting.co.uk.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use GlobaleHosting if you do not agree to take all of the terms and conditions stated on this page.
What do "free disk space, data transfer, and email storage" mean?
It's pretty straightforward: Customers who use Blick Hosting can obtain free disk space, data
transfer, and email storage if they use their services consistently with these paragraphs.
What is appropriate usage?
Blick Hosting is designed to serve the web hosting needs of small, independently owned and
operated businesses in a single country. It is not appropriate to use our services to support large
enterprises or internationally based businesses with a sustained demand that places undue burden on our systems or negatively impacts use by small, independently owned and operated
businesses. Blick Hosting is a shared web hosting service, which means that a number of customers' web sites and other email or storage services are hosted from the same server. Blick Hosting uses abuse controls to help ensure that use of our services does not adversely affect the performance of our system or other customers' sites. It is not appropriate to use an account primarily as an online storage space or for archiving electronic files.
Disk space:
If you use your services consistently with the Terms of Service and these paragraphs, your site
can grow as large as necessary to meet your small business needs, but to ensure a great
experience for all, we will place some constraints on how fast you can grow. The vast majority
of our customers' sites grow at rates well within our rules, but our abuse controls may cause a
brief delay while we evaluate if expansion is appropriate.
Data transfer:
In most cases, if you use our services consistently with the Terms of Service and these
paragraphs, visitors to your web site will be able to download and view as much content from
your site as they like. However, in certain circumstances, our server processing power, server
memory, or abuse controls could limit downloads from your site.
You can also upload as much as content as you like each month, subject only to the Terms of
Service and the rules that control how fast your site can grow (see above).
Email storage:
You do not have to worry about hitting a storage limit if you use our services consistently with
the Terms of Service and these paragraphs. Blick Hosting will increase your space along with
your appropriate small business needs, but our abuse controls may impact the rate of growth or
your folder size, and there may be a short delay while we assess your usage. In some cases,
creating additional folders or subfolders will help ensure that the system works well for
everyone.
ACCEPTABLE USE POLICY & TERMS OF SERVICE
The following is the entire Acceptable User Policy
(‘AUP’) agreement between Blick Hosting (‘Blick Hosting’) and the personal or corporate account holder (‘YOU/YOUR/Customer’).
Blick Hosting provides World Wide Web Hosting, Marketing, and Development.
Blick Hosting has certain legal and ethical responsibilities consisting with the use of its
servers and equipment involved in these services.
Blick Hosting general policy is to act as a provider of Internet presence. Blick Hosting
reserves the rights to suspend or cancel a customer's access to any or all services provided by
Blick Hosting when we decide that the account has been inappropriately used.
SERVER ABUSE
Any attempt to undermine or cause harm to a server or customer of Blick Hosting is strictly
prohibited. Blick Hosting will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include ‘Internet scamming’ (tricking other people into releasing their passwords), password theft, security hole scanning, etc. Any unauthorized use of accounts or computers by YOU, whether or not the attacked account or computer belongs to Blick Hosting, will result in action against YOU. Possible actions include warnings, account suspension or cancelation, as well as civil or criminal legal action, depending on the seriousness of the attack.
IMPORTANT NOTE
Blick Hosting has the right to discontinue service, or deny access to
anyone who violates our policies or the terms and conditions shown below WITHOUT
WARNING or PRIOR NOTICE. No refunds of fees paid will be made if account termination is
due to violation of the terms outlined below.
YOU may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailing, newsgroup spamming, pornographic
content, illegal content, copyright infringement, trademark infringement, warez sites (including
links to/from), cracks, software serial numbers, proxy-relaying, link farming (the act of or by use
of scripts), link grinding, link-only sites, spamdexing, FFA (Free-For-All) and/or anything else
determined by Blick Hosting to be unacceptable use of our services including abuse of server resources.
WEB APPLICATIONS and WEB ACCESSIBLE SCRIPTS
All web applications that are out-of-date and actively being exploited will be shut down immediately without prior notice. YOU
are responsible for and should evaluate YOUR web-based applications and scripts on a regular
basis to ensure their security and orderliness.
Shared hosting accounts may also be terminated if it includes the following content or have links to the following content: Providing material that is grossly offensive to the Web community
including blatant expressions of bigotry, racism, hatred, or profanity; promoting or providing
instructional information about illegal activities; promoting physical harm or injury against any
group or individual; displaying material containing obscene nudity or pornographic material (not
applicable to managed dedicated servers); displaying material that exploits children under 18-
years of age; acts of copyright infringement including offering pirated computer programs or
links to such programs; information used to circumvent manufacturer-installed copy-protect
devices, including serial or registration numbers for software programs, or any type of cracker
utilities.
STORAGE SPACE ABUSE
Blick Hosting will not tolerate any form of storage space abuse. At least 90% of YOUR web
pages (‘HTML’) must be 'linked' with files (GIF, JPEG, etc.) stored on Blick Hosting servers.
Website that are found to contain either/or no HTML documents, a large number of unlinked
files are subject to files deletion or account cancelation at the discretion of Blick Hosting
Management (‘MANAGEMENT’), with or without prior notice.
If YOU do not qualify for the free service, disk space will go unmonitored until YOU reach the
amount allocated to YOUR specific web hosting plan (‘PLAN’). Thereafter, normal website data
storage costs $0.20/1MB/month will be billed to YOUR account. If you want to pre-pay for disk
space overages, you will be billed $0.10/1MB/month.
YOU will have 3 days to pay for your overages. Failure to do so will result in YOUR website
being disabled within 3 days of YOUR first notice. This does not apply to co-location clients.
Co-location clients will be billed for the overages based on switch reports. Co-location clients
must pay for the overages IMMEDIATELY once billing or Blick Hosting has the sole
decision to deactivate any and all servers.
Blick Hosting will be the sole arbiter as to what constitutes a violation of this provision.
BANDWIDTH ABUSE
The intention of Blick Hosting is to provide a large bandwidth to transfer web documents, and
not an offsite storage area for electronic files. If YOU violate this condition, YOU will be
notified and given 48 hours to remedy the problem. Failure to do so will result in YOU being
billed for the overages.
If YOU do not qualify for the free service, traffic will go unmonitored until YOU reach the
amount of quota allocated to YOUR specific PLAN. Thereafter, normal data transfer cost of
$10.00/1GB/month will be billed to YOUR account. If YOU want to pre-pay for bandwidth
overages, YOU will be billed $5.00/1GB/month.
YOU will have 3 days to pay for your overages. Failure to do so will result in YOUR website
being disabled within 3 days of YOUR first notice. This does not apply to co-location clients.
Co-location clients will be billed for the overages based on switch reports. Co-location clients
must pay for the overages IMMEDIATELY once billing or Blick Hosting has the sole
decision to deactivate any and all servers.
Blick Hosting will be the sole arbiter as to what constitutes a violation of this provision.
UNSOLICITED EMAIL & SPAMMING
Unsolicited commercial advertisements (‘SPAM’) are not allowed in e-mail, and will likely
result in account cancelation.
Blick Hosting takes a zero-tolerance approach to SPAM originating from its servers or for
spam advertising of domains hosted within our network. If found, we will charge YOU up to $25
per unsolicited email message sent and delete YOUR account with any prior notice.
The following activities are not allowed: SPAM, which includes, but is not limited to, bulk
mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts (such messages may only be sent to those who have explicitly requested it from your domain); Forging, altering or removing electronic mail headers - any domain sending stealth spam will be terminated without warning and without refund. Sending numerous copies of the same or substantially similar message with the intent to disrupt a server or account (‘mail bombing’); Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account cancelation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. Sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such; Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, YOU must not send that person any further messages.
NOTE - If YOU use the services of another provider to promote a website hosted by or through
Blick Hosting (‘spamvertising’), then the provisions of the above policy shall apply as if the
SPAM were sent through our servers.
99.99% UPTIME GUARANTEE
(1.) COVERAGE - This 99.99% uptime guarantee applies to any Customer in good financial
standing with Blick Hosting at the time of a service outage.
(2.) SERVICE LEVEL AGREEMENT (‘SLA’) & SPECIFICATIONS - Blick Hosting
endeavors to have the content of YOUR website available for http access by any party in the
world 99.99% of the time. Network downtime (‘unavailability’) is defined as 100% packet loss
from Blick Hosting to its backbone providers. Downtime is measured past 10 minutes after
notification of network failure via Blick Hosting's online ticketing system. If the ticketing
system itself is unreachable, the ticket must be started by calling the Blick Hosting NOC.
Blick Hosting's administrators will determine the end of the downtime by a traceroute to
YOUR machine from outside the Blick Hosting network.
(3a.) SHARED HOSTING CREDITS - In the event that YOUR website is unavailable for less
than 100%, Blick Hosting will credit the following month's service fee as follows. YOUR
credit shall be retroactive and measured in 24 hours a day of a calendar month, with the
maximum credit not exceeding 50% of the monthly service charge for the affected month.
Monthly Uptime Credit:
· 95% to 99.9% - YOUR account will be credited 10% of your monthly hosting fee
· 90% to 94.9% - YOUR account will be credited 20% of your monthly hosting fee
· 89.9% or below - YOUR account will be credited 50% of your monthly hosting fee (3b.)
MANAGE DEDICATED SERVERS - For managed dedicated server Customers, if the uptime is
between 98.9% and 99.9% for any particular month, credit shall be retroactive and equivalent to
the difference between the guaranteed level of availability of the Customer's services during the
month and the calculated actual level of availability of the Customer's services, multiplied by the actual charges incurred by YOU for the services during that monthly period. In addition, for
managed dedicated servers, YOU may be entitled to additional credits as calculated below
measured 24-hours a day in a calendar month, with the maximum credit not to exceeding 25% of the monthly service charge for the affected month.
In order for YOU to receive a credit on YOUR account, YOU must request such credit within
seven (7) days after YOU experienced the downtime. You must request credit by sending an email message to billing@BlickHosting.co.uk. For security, the body of this message must
contain YOUR account number, the dates and times of the unavailability of YOUR website, and
such other customer identification requested by Blick Hosting. Credits will usually be appliedwithin sixty (14) days of YOUR credit request. Credit to YOUR account shall be YOUR sole and exclusive remedy in the event of an outage.
(4.) RESTRICTIONS - Credit shall not be provided to YOU in the event that you have any
outage resulting from:
· scheduled maintenance as posted from time to time at Blick Hosting,
· your behavior or the performance or failure of your equipment, facilities or applications,
· circumstances beyond Blick Hosting's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name
registration/transfer, failure of third party software or hardware or inability to obtain raw
materials, supplies, or power used in or equipment needed for provision of your web site,
· YOU breaking any agreement policy in Blick Hosting's ‘Terms & Conditions and AUP’ causing a machine to fail as a result.
TECHNICAL SUPPORT BOUNDARIES
Blick Hosting provides technical support for YOU that encompasses within our area of
expertise only. Such expertise includes assistance, troubleshooting, and debugging of our cPanel control panel interface, servers within our immediate responsibility and any other hosting related issues. However, in under no circumstances is Blick Hosting neither obligated to help YOU in the
installations of new application modules, templates and/or programming languages, nor in
providing assistance for any errors produced by any applications that have been modified by
YOU previously. We will only provide assistance in making sure any EasyApps applications that
are installed through the cPanel control panel interface are installed as directed.
CGI SCRIPTS
Each shared web hosting account comes with its own CGI-BIN. YOU are free to use any CGI
scripts YOU wish, however we reserve the rights to disable any CGI script that effects normal
shared server operation without prior notice. (this section does not apply to managed dedicated
servers)
CHAT ROOMS
We do not allow YOU to install YOUR own chat rooms within a shared hosting account, without
approving it with Blick Hosting. This includes, but not limited to, chat applications written in
PHP, Perl, CGI, Python, Ruby, etc. Any web application that provides 'real-time' chat is also not
permitted. Most chat rooms tend to be large system hogs and we cannot allow it as an account
option. However, web based forums such as vBulletin, phpBB or similar forum scripts are
acceptable.
FILE SERVER
Blick Hosting installed and provides special file-servers in our network infrastructure for
YOUR benefit as a means of storage for electronic files and applications that are not dynamically generated and is downloadable in nature. Files such as MP3, AVI, MID, MIDI, MPG, MPEG, MOV, ZIP, RAR, EXE and anything else we deemed as downloadable and not dynamically
generated scripting languages are to be stored within these file-servers, away from the webservers. This Policy does not apply for image files formats such as JPG, JPEG, GIF, PNG, and
BMP. In addition, all electronic files stored within Blick Hosting's file-servers must be legallyowned and be accompanied with a valid license and/or copyright. This include and is not limiting to MP3, AVI, MID, MIDI, MPG, MPEG, MOV, EXE, ISO. Should we discover any unlicensed
and/or illegal files within YOUR account, the files will be subjected to deletion without any
further notifications. File-servers will not be backed up. YOU are advised to have YOUR own backup locally or elsewhere other than within the Blick Hosting's servers. If YOU are found to not adhere to this Policy, the offending material(s) will be deleted from YOUR hosting account without any prior notice. This service is only available for Blick Hosting's SHARED-HOSTING customers.
SMTP MAIL SERVER ABUSE
We do not allow YOU to send outbound mail to more than 20 recipients at any one given time
and/or more than 1,000 pieces of e-mail per day from a shared hosting account with a maximum filesize of 20MB per email message. If YOU violate Blick Hosting policies persistently in email activities, YOUR account will be suspended.
BACKGROUND RUNNING PROGRAMS
We may allow programs to run continually in the background. These are considered on a one-toone basis and an extra charge will be incurred based on system resources used and operational maintenance needed. (This section does not apply to managed dedicated servers).
IRC
We currently do not allow IRC or IRC bots to be operated on our servers. IRC servers are not
permitted on our network. YOU can however, install IRC clients on managed dedicated servers.
The installation and/or execution of a script and/or binary that runs in the background or listens
to any given port are also strictly prohibited.
PAYMENT POLICIES
All accounts are set up on a pre-pay basis. Setup fees are charged for all new accounts as well as major account changes and are non-refundable. All pricing is guaranteed for the term of prepayment. Blick Hosting reserves the right to change prices at any time, unless other terms
